We offer a Return Policy for our products categorized as follows:
Incorrect Product – This is in the event we shipped incorrect product (s). In such cases where the product shipped to you is different from what you ordered, kindly contact our Customer Service, so a replacement can be instantly sent upon receiving back the improper product immediately.
Damaged product – If a Product is damaged on delivery, you should notify us with the photo of the damaged product. Our team will review the request and provide the best possible resolution.
However – we do not ship damaged products- the decision to exchange a product that has been apparently damaged owing to rough handling of mail agency will be at our sole discretion- you may need to take up the issue with their applicable postal body.
Hygiene based products.
IMPORTANT: Due to Health and Hygiene laws are we prohibited from accepting returns or refunds on any of the following but not limiting to products: Bathroom, shower and toilet aids including urinals and bedpans, daily living aids that may come into contact with the mouth or body, cushions and covers, slings, mattresses and mattress overlays, toilet seat raisers, hip protectors, Finger Contracture Cushions, skin limb protectors, jewelry and stockings. All products come in contact with the mouth or body when used.
For protection of our customers we cannot accept exchange or returns due to health concerns when using, testing or trying the product may cause. When you buy from us you can be confident our products are new, hygienic and safe.
- Order can be cancelled only if it has not yet been picked and posted by us.
- If you inadvertently order the incorrect product or alter your mind, a replacement/refund will NOT be issued. We request you to order carefully.